Assistant Area Director

This position is based in Beverly, MA.

The Assistant Area Director for Administrative Services is one of the senior management positions supporting the Area Director and is delegated substantial responsibility for the day-to-day management of the Area Office's administrative, fiscal, contract, provider, data, and operational systems. This delegated authority enables the Area Director to focus on broader external relationships, planning, development, and strategic initiatives. The position leads Purchase of Service contract and billing processes, fiscal reconciliation and spending-plan management, provider utilization and compliance, service authorizations and enrollments, waiver and Plan of Care processes, Area Office Assignments and transfers, administrative workflow, data integrity, complaint resolution, and process improvement. The position directly supervises assigned administrative and program-support staff, advises the Area Director on fiscal and provider matters, participates in Senior Management and Leadership Team decision-making, represents Area Office leadership in Department forums when designated, and works closely with the Assistant Area Director for Program Services to ensure that program decisions are implemented through accurate, timely, compliant, and fiscally sound administrative systems.

• Lead Purchase of Service, contract, and fiscal operations. Oversee POS contract expenditures, billing, monthly reconciliation, contract amendments, spending plans, fiscal compliance, service authorizations, budget-meeting preparation, utilization tracking, and related fiscal workflows. Monitor expenditures by program/service category, identify variances and projected needs, ensure accurate and timely provider billing, and partner with the Area Director, Contracts Officer, PC2/program staff, and providers to maximize available resources and maintain fiscal integrity.
• Lead provider operations and contract utilization. Review/approve and monitor Service Request Forms and Service Change Forms within delegated authority; facilitate provider contract/utilization meetings; serve as an Area Office provider liaison; monitor contract compliance; coordinate Investigation Action Plan follow-up; and ensure timely communication, enrollment, and implementation of approved services.
• Direct administrative infrastructure, data, and process improvement. Supervise assigned administrative staff; oversee rosters, enrollments, Area Office Assignments and incoming/outgoing transfers; maintain accurate administrative systems; respond to information requests; develop consistent workflows; lead new initiatives and special projects; and exercise independent judgment in administrative/personnel matters within delegated authority.
• Manage waiver, revenue, and resource-management processes. Oversee Autism funding as assigned; monitor Home and Community Based Waiver eligibility/documentation and Plans of Care; support revenue generation; track Chapter 688 resource information; project spending/utilization; and ensure required records are accurate, complete, and timely.
• Lead administrative compliance, complaint resolution, and management coordination. Chair the Complaint Resolution Team; review/approve decision letters within delegated authority; monitor complaint trends and investigatory follow-up; coordinate quarterly provider compliance meetings; participate in CRT/transition planning and Senior Management/Leadership Team activities; and implement administrative policies and controls that improve accountability and consistency.
• Other duties, as assigned.

Schedule\:

Full-time 37.5 Hours
Monday – Friday\: 8\:45 a.m. – 5\:00 p.m.
Days Off\: Saturday/Sunday

Flexibility is required to meet the needs of the program.

About the Department of Developmental Services\: 

The mission of the Department of Developmental Services (DDS) is to create innovative and genuine opportunities for individuals with intellectual and developmental disabilities including Autism Spectrum Disorder to participate fully and contribute meaningfully to their communities as valued members. DDS serves over 43,000 vulnerable individuals throughout their lifetimes, providing a spectrum of day, employment, and residential supports. The agency directly oversees and manages $3 billion in public funds ($2.7B+ operating budget) and approximately 5,500 staff, the largest state employee workforce of any agency in the Massachusetts executive branch of government.

For more information about our agency and programs visit\: www.mass.gov/dds

Pre-Hire Process\:

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.

• Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Recommended candidates must successfully complete pre-employment screening which includes\:

• Commission for the Protection of Persons with Disabilities (CPPD) Abuse Registry Search\: https\:cppdmass.gov
• Criminal background check (CORI) by regulations set forth by the Executive Office of Health and Human Services.  http\://www.mass.gov/hhs/cori
• National Background Checks, Chapter 234 of the Acts of 2014, conduct fingerprint-based check. https\://www.mass.gov/lists/dds-fingerprint-background-checks

​​​​​​​

ADA Reasonable Accommodation\:

If you require a reasonable accommodation with the application/interview process, please contact us at\: EOHHS Candidate ADA Requests

For technical help with MassCareers, including logging into your profile and/or resetting your password, please call the Employee Service Center at 617-979-8500 for assistance.

For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800- 510-4122 Ext. #4.

ALL EMPLOYEES ARE PAID ON A BI-WEEKLY BASIS AND MUST HAVE DIRECT DEPOSIT

This position is based in Beverly, MA.

The Assistant Area Director for Administrative Services is one of the senior management positions supporting the Area Director and is delegated substantial responsibility for the day-to-day management of the Area Office's administrative, fiscal, contract, provider, data, and operational systems. This delegated authority enables the Area Director to focus on broader external relationships, planning, development, and strategic initiatives. The position leads Purchase of Service contract and billing processes, fiscal reconciliation and spending-plan management, provider utilization and compliance, service authorizations and enrollments, waiver and Plan of Care processes, Area Office Assignments and transfers, administrative workflow, data integrity, complaint resolution, and process improvement. The position directly supervises assigned administrative and program-support staff, advises the Area Director on fiscal and provider matters, participates in Senior Management and Leadership Team decision-making, represents Area Office leadership in Department forums when designated, and works closely with the Assistant Area Director for Program Services to ensure that program decisions are implemented through accurate, timely, compliant, and fiscally sound administrative systems.

• Lead Purchase of Service, contract, and fiscal operations. Oversee POS contract expenditures, billing, monthly reconciliation, contract amendments, spending plans, fiscal compliance, service authorizations, budget-meeting preparation, utilization tracking, and related fiscal workflows. Monitor expenditures by program/service category, identify variances and projected needs, ensure accurate and timely provider billing, and partner with the Area Director, Contracts Officer, PC2/program staff, and providers to maximize available resources and maintain fiscal integrity.
• Lead provider operations and contract utilization. Review/approve and monitor Service Request Forms and Service Change Forms within delegated authority; facilitate provider contract/utilization meetings; serve as an Area Office provider liaison; monitor contract compliance; coordinate Investigation Action Plan follow-up; and ensure timely communication, enrollment, and implementation of approved services.
• Direct administrative infrastructure, data, and process improvement. Supervise assigned administrative staff; oversee rosters, enrollments, Area Office Assignments and incoming/outgoing transfers; maintain accurate administrative systems; respond to information requests; develop consistent workflows; lead new initiatives and special projects; and exercise independent judgment in administrative/personnel matters within delegated authority.
• Manage waiver, revenue, and resource-management processes. Oversee Autism funding as assigned; monitor Home and Community Based Waiver eligibility/documentation and Plans of Care; support revenue generation; track Chapter 688 resource information; project spending/utilization; and ensure required records are accurate, complete, and timely.
• Lead administrative compliance, complaint resolution, and management coordination. Chair the Complaint Resolution Team; review/approve decision letters within delegated authority; monitor complaint trends and investigatory follow-up; coordinate quarterly provider compliance meetings; participate in CRT/transition planning and Senior Management/Leadership Team activities; and implement administrative policies and controls that improve accountability and consistency.
• Other duties, as assigned.

Schedule\:

Full-time 37.5 Hours
Monday – Friday\: 8\:45 a.m. – 5\:00 p.m.
Days Off\: Saturday/Sunday

Flexibility is required to meet the needs of the program.

About the Department of Developmental Services\: 

The mission of the Department of Developmental Services (DDS) is to create innovative and genuine opportunities for individuals with intellectual and developmental disabilities including Autism Spectrum Disorder to participate fully and contribute meaningfully to their communities as valued members. DDS serves over 43,000 vulnerable individuals throughout their lifetimes, providing a spectrum of day, employment, and residential supports. The agency directly oversees and manages $3 billion in public funds ($2.7B+ operating budget) and approximately 5,500 staff, the largest state employee workforce of any agency in the Massachusetts executive branch of government.

For more information about our agency and programs visit\: www.mass.gov/dds

Pre-Hire Process\:

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.

• Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Recommended candidates must successfully complete pre-employment screening which includes\:

• Commission for the Protection of Persons with Disabilities (CPPD) Abuse Registry Search\: https\:cppdmass.gov
• Criminal background check (CORI) by regulations set forth by the Executive Office of Health and Human Services.  http\://www.mass.gov/hhs/cori
• National Background Checks, Chapter 234 of the Acts of 2014, conduct fingerprint-based check. https\://www.mass.gov/lists/dds-fingerprint-background-checks

​​​​​​​

ADA Reasonable Accommodation\:

If you require a reasonable accommodation with the application/interview process, please contact us at\: EOHHS Candidate ADA Requests

For technical help with MassCareers, including logging into your profile and/or resetting your password, please call the Employee Service Center at 617-979-8500 for assistance.

For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800- 510-4122 Ext. #4.

ALL EMPLOYEES ARE PAID ON A BI-WEEKLY BASIS AND MUST HAVE DIRECT DEPOSIT

MINIMUM ENTRANCE REQUIREMENTS\:

Applicants must have at least (A) five (5) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least one (1) year must have been in a project management, supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below.

Substitutions\:

I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience.

II. A Bachelor's degree in a related field may be substituted for two (2) years of the required (A) experience.

III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience.

IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics?Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer.  Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.  Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements.  We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

MINIMUM ENTRANCE REQUIREMENTS\:

Applicants must have at least (A) five (5) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least one (1) year must have been in a project management, supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below.

Substitutions\:

I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience.

II. A Bachelor's degree in a related field may be substituted for two (2) years of the required (A) experience.

III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience.

IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics?Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer.  Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.  Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements.  We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

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